Client Services

Phone

IB offers 24-hour weekday customer service via regional Client Services Centers located through-out America, Europe and Asia. While there's an agent always available to assist with your inquiries, answers can oftentimes be found quickest and without a phone call directly from IB's website and Knowledge Base. The list of Quick Tips below contains responses to the most common questions and answers to others can be found by entering keywords associated with your inquiry into the search engine above.


Quick Tips

Select your local time zone from the drop-down list below to determine which Client Services Center is currently available to take your call. Calls received by a given Service Center outside local operating hours will be automatically routed to an available agent at another Service Center.1


Calls to Interactive Brokers' Service Desks may be recorded for quality control purposes. Enter the numeric portion of your Account Number followed by # OR press # if you do not know your Account Number. Use the Menu Options in the table below to help navigate to the topic you are interested in.

Location Number Hours of Operation2 Menu Options
United States 1 (877) 442-2757 Toll free
1 (312) 542-6901 Direct dial
08:00 - 20:00 (Mon - Fri) (America/New York)
13:00 - 19:00 (Sun) (America/New York)
1 Trade Related Issues
   1/1 Phone Orders
   1/2 Trade Issues
   1/3 How to use TWS
   1/4 Margin Issues

2 Cash or Position Transfers
   2/1 Cash Deposits, Withdrawals
   2/2 US & Canadian Position Transfers
   2/3 Other Position Transfers

3 Log in Assistance
   3/1 Password Assistance
   3/2 Security Devices

4 Account Configuration, Statements,
Fees, Corporate Actions & General Assistance
   4/1 Account Configuration
   4/2 Statements, Fees
   4/3 Tax Issues
   4/4 Corporate Actions, Dividends
   4/5 General Assistance

5 Technical Assistance
   5/1 Software Installation & Connectivity
   5/2 Software Operation
   5/3 Software Functionality
   5/4 API Support

6 Market Data, IBIS
   6/1 Market Data
   6/2 IBIS
Canada 1 (877) 745-4222 Toll free
1 (514) 847-3499 Direct dial
08:00 - 17:30 (Mon - Fri) (America/New York)
Europe 00800-42-276537 Toll free3
+41-41-726-9500 Direct dial

+44 207-710-5695 Direct dial United Kingdom
03:00 - 12:00 (Mon - Fri) (America/New York)
Russia 8-800-100-8556 Toll free4
+41-41-726-9506 Pyсский
02:00 - 11:00 (Mon - Fri) (America/New York)
Hong Kong +852-2156-7907 Direct dial 19:00 (Sun - Thu) - 04:00 (Mon - Fri) (America/New York)
Australia +61 (2) 8093 7300 Direct dial 18:00 (Sun - Thu) - 03:00 (Mon - Fri) (America/New York)
India +91 22 61289888 Direct dial
+91 22 39696188 Direct dial
22:00 (Sun - Thu) - 07:00 (Mon - Fri) (America/New York)
China +86 (21) 6086 8586 Direct dial 20:00 (Sun - Thu) - 05:00 (Mon - Fri) (America/New York)
Japan +81 (3) 4588 9700 Direct dial
+81 (3) 4588 9710 Direct dial (English)
18:30 (Sun - Thu) - 03:30 (Mon - Fri) (America/New York)

Notes:

  1. IB operates a Global Client Services desk. When contacting client services, the representative assisting may be an employee of IB affiliate acting on behalf of the entity in which you hold your account. (For example, an IBLLC client may call the US service desk and be assisted by a representative of IBHK providing service on behalf of IBLLC).
  2. Customer support is not available on Saturday.
  3. Please note that the toll free number may not be available in all locations. In the event you are unable to reach IB using the toll free number listed above, please utilize the direct dial number.
  4. The toll free number is only accessible from Russia.